Welcome to Abbots Cross Medical Practice
The practice covers a 4.5 mile radius from the surgery.
We aim to provide a comprehensive service, in a homely setting.
We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice you will also find a wealth of health-related information in the menu on the right hand side. Please have a look around and do send us some feedback if you like.
The practice does not discriminate on the grounds of race, gender, social-class, age, religion, sexual orientation, appearance, disability or medical condition. Verbally abusive or violent patients will not be tolerated by the practice under any circumstances.
All personal health information (held under General Data Protection Regulation - 2018) is strictly confidential.
PATIENT UPDATE - 30/03/2020
TO HELP REDUCE THE POTENTIAL SPREAD OF INFECTION,
WE ARE ADVISING ALL PATIENTS TO PHONE BEFORE COMING TO THE SURGERY
Preventing the spread of infection
Like seasonal flu, the same public health advice applies for COVID-19 (Coronavirus): if you cough or sneeze, use a tissue to cover your mouth and nose, throw it away carefully after use, and wash your hands.
The best way to prevent the spread of infections, including coronavirus, is good personal hygiene. This means washing your hands regularly using soap and water and drying them with paper towels.
WHEN YOU RING US, OUR STAFF WILL ASK YOU SOME QUESTIONS TO DETERMINE YOUR CONDITION. SOME OF THESE QUESTIONS MAY INCLUDE IF YOU HAVE A TEMPERATURE OR COUGH. THESE QUESTIONS HELP US TO DETERMINE THE BEST ACTION TO TAKE BUT ALSO HELPS PROTECT OUR STAFF AND OTHER VULNERABLE PATIENTS.
IF APPROPRIATE, YOU MAY RECEIVE A CALL BACK FROM A GP OR BE GIVEN OTHER RELEVANT ADVICE.
IF YOU REQUIRE AN URGENT APPOINTMENT - PLEASE PHONE RECEPTION
If you are very unwell please inform the receptionist at the beginning of your call.
IF YOU ALREADY HAVE AN APPOINTMENT, WE WILL NOTIFY YOU IF WE HAVE TO CANCEL IT.
IF YOU NEED TO ORDER A PRESCRIPTION PLEASE CALL THE SURGERY ON: 02890364048
Our phone lines are currently extremely busy and we would therefore encourage you to use our prescription message line,
which is available 24 hrs per day
or request your prescription via this website or email: email@example.com
Please do not ask for medications that you have not taken for many years. You can order your prescription up to a week in advance in most cases to avoid running out of medication but this is your responsibility. Stockpiling, just in case, is not an option, we need to ensure that there is enough medication for all our patients.
Paracetamol is only available to patients who have been prescribed this prior to the Covid-19 Pandemic
Rescue packs are only available to patients with severe (brittle) asthma or severe COPD
who are under follow up by a Specialist Respiratory Teams
AND NOMINATE A CHEMIST OF YOUR CHOICE.
ALL PRESCRIPTIONS WILL THEN BE SENT TO YOUR CHOSEN CHEMIST
PLEASE DO NOT ENTER THE SURGERY
Coronavirus - Frequently Asked Questions (FAQs)
What are the symptoms of Coronavirus?
Stay at home if you have coronavirus symptoms which are either:
- A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
What do I do if I have symptoms?
Do not go to a GP Surgery, Pharmacy or Hospital. In the first instance use the
NHS111 Coronavirus advice service online - https://111.nhs.uk/covid-19
Only telephone 111 if you cannot get help online.
If you have symptoms of coronavirus you will need to stay at home for 7 days.
If you live with someone who has symptoms, you will need to stay at home for 14
days from the day the first person in the home started having symptoms.
If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you do have to stay at home together, try to keep away from each other as much as possible. Read the advice about staying at home by following the link -
In the event that your symptoms are deteriorating quickly with severe shortness of breath or any other symptoms which normally require a 999 call you must continue to use the emergency service – it is essential you mention to the 999 team that you think you might also have corona virus.
Many of our patients and clinical staff will contract the virus. Some will, have a mild case of flu like symptoms, some will be very ill with high temperatures and incessant cough and sadly some will be severely unwell requiring medical intervention.
As GPs we advise that you regularly wash your hands with soap and water (please note special, expensive soaps are not needed), keep your household surfaces clean, STAY AT HOME and seek medical advice by contacting us early on if you have clinical symptoms.
Viruses do not respond to antibiotics and hence no acute treatment to get rid of the virus is available. The main symptoms of high temperature and sometimes a headache are best treated with paracetamol within the recommended dosage on the packaging.
There is a huge amount of information available online. Some of this is useful but some information is both incorrect and causing panic and fear. As clinicians we are committed to minimising any fear that this virus causes. With this in mind we will produce updates for you as things move forward.
What can I do if I don’t have symptoms to minimise the risk?
We are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures. This group includes those who are:
- aged 70 or older (regardless of medical conditions)
- under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
- chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
- chronic heart disease, such as heart failure
- chronic kidney disease
- chronic liver disease, such as hepatitis
- chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
- problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
- a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
- being seriously overweight (a body mass index (BMI) of 40 or above)
- those who are pregnant
Note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category, the NHS will directly contact you with advice about the more stringent measures you should take in order to keep yourself and others safe. For now, you should rigorously follow the social distancing advice in full, outlined below.
People falling into this group are those who may be at particular risk due to complex health problems such as:
- people who have received an organ transplant and remain on ongoing immunosuppression medication
- people with cancer who are undergoing active chemotherapy or radiotherapy
- people with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment
- people with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital admissions or courses of steroid tablets)
- people with severe diseases of body systems, such as severe kidney disease (dialysis)
When will I receive my At Risk Letter?
As advertised in the media, patients who are acknowledged to be in designated At Risk groups will be receiving a letter indicating their need to self-isolate for 12 weeks.
These letters were posted on 27th March 2020.
What is Social Distancing?
This is a changing situation and it is best to look on the Gov website for info but general rules are:
- Avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature and/or new and continuous cough
- Avoid non-essential use of public transport when possible
- Work from home where possible. Your employer should support you to do this. Please refer to employer guidance for more information on the Gov website
- Avoid large and small gatherings in public spaces, noting that pubs, restaurants, leisure centres and similar venues are currently shut as infections spread easily · Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media
- Use telephone or online services to contact your GP or other essential services
- Everyone should be trying to follow these measures as much as is practicable.
- We strongly advise you to follow the above measures as much as you can and to significantly limit your face-to-face interaction with friends and family if possible, particularly if you:
- are over 70
- have an underlying health condition
- are pregnant
This advice is likely to be in place for some weeks.
Should I stop taking my anti-inflammatory medications?
We are aware that concerns have been raised in France about the use of anti-inflammatory medications (NSAIDs). Some of these such as Ibuprofen and Aspirin are available over the counter. Others such as Naproxen, Diclofenac, Indometacin, Mefenamic Acid, Meloxicam, Ketoprofen and Calecoxib etc require a prescription.
There appears to be no evidence that NSAIDs increase the chance of acquiring coronavirus but concerns have been raised that taking them whilst you have a coronavirus infection may increase the complications or slow the recovery.
The Government has asked the National Institute for Care and Health Excellence and part of the Medicines and Healthcare Regulatory Agency to review the evidence.
In the interim, patients who have confirmed coronavirus or believe they have coronavirus should use Paracetamol in preference to an NSAID.
Can you provide me with a sick note for my employer?
Please use this link for employee / employer government guidance: https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-coronavirus-covid-19
- Those who follow advice to stay at home will be eligible for statutory sick pay (SSP) from the first day of their absence from work – self certificate completed by the patient.
- Employers should use their discretion concerning the need for medical evidence for certification for employees who are unwell. This will allow GPs to focus on their patients
- If evidence is required by an employer, those with symptoms of coronavirus can get an isolation note from NHS 111 online, and those who live with someone that has symptoms can get a note from the NHS website
- employees from defined vulnerable groups should be strongly advised and supported to stay at home and work from there if possible
If you have a high temperature and/or a new continuous cough
Do not come to the surgery, pharmacy or hospital.
For further information and self-isolation advice, visit www.pha.site/coronavirus - updated 23/03/20
Please phone NHS 111 - option 1 for any coronavirus advice if you are symptomatic or asymptomatic.
Dedicated Northern Ireland Covid-19 app launched
Date published: 27 March 2020
The Department of Health Northern Ireland has launched a new Covid-19 NI information app.
The new app is dedicated to providing people across Northern Ireland with immediate advice and links to vital trusted information, as the situation with the pandemic evolves we will keep the app up to date.
The app includes guidance on the symptoms of the coronavirus infection and supports individuals to identify whether they might potentially have the infection. It will also provide advice on what actions people should take if they think they may have coronavirus. The information provided will also help people decide if they need advice from a health or care professional and how best to access that advice should they need it.
People can ask specific questions through the app with an Advice Search ‘chatbot’ that automatically reviews all the guidance to find a response to match individual queries.
PLEASE SAFEGUARD YOURSELF AND OTHERS FROM THE SPREAD OF CORONAVIRUS BY FOLLOWING ADVICE BELOW
https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection. - Updated 30/03/2020
IF YOU REQUIRE TRAVEL ADVICE PLEASE CONTACT YOUR AIRLINE OR CLICK THE LINK BELOW
WE THANK YOU FOR YOUR CO-OPERATION THROUGH THIS DIFFICULT TIME
Please be aware that this is an evolving situation. This information is correct as of 08:30 on 30/03/2020 and may be subject to change
If you are pregnant
You can now self refer to the BHSCT Maternity Services as soon as you have a positive pregnancy test.
You can choose the Royal Jubilee Maternity Service (RJMS) or the Mater Maternity Unit for your care
You can read 'Now you are pregnant' leaflet for Birth place choices, click here.
Please complete the self referral form via the hyperlink below
Click to open Self Referral Form
IN THE EVENT OF AN EMERGENCY PLEASE CONTACT DALRIADA ON: 02825663500
Patient Survey Results 2018 - 2019
Many thanks for taking the time to complete our patient survey, your assistance is greatly appreciated.
Your feedback enables us to develop and improve our patient centred services
Patient Survey Results
New Phone Service
The Practice is now operating a text messaging service.
Please update your mobile telephone number with reception.
(Site updated 31/03/2020)